Privacy

Sereneo holds the paperwork a household runs on. Some of it is the most personal information a family has, so this page says plainly what we keep, why, who helps us keep it, and how you take it back.

What we hold

• Your account: your email address and name, and how you sign in.
• What you add: the people in your household, ID numbers, documents and the files behind them, reminders, money records, wills and estate details, pets, tax returns.
• Health information: medical records, prescriptions, vaccinations, blood type, allergies, conditions, medication and medical aid details.
• Information about children: anything a parent or guardian records about a child in their household, including their star board.
• A log of what was done in your household and by whom, so we can put something right if it goes wrong.
• If you joined the waitlist before sign-up opened: that email address and country.

Accounts are for adults

You must be 18 or older to create a Sereneo account or join a household, and we ask you to confirm this when you do. Children do not have accounts. A parent or guardian adds a child’s details inside their own account, and stays responsible for them.

Health and children’s information

The law protects these two more closely than anything else, and so do we. Before you add either, Sereneo asks you to agree, in words you see first, and records when you did. Only add a child’s information if you are their parent or guardian or have their permission, and only add another adult’s health information if they have agreed. Medical records and prescriptions are private by default: only whoever added them and the person who set up the household can see them, unless you share them.

Why we hold it

To give you the service you signed up for: keeping your records, reminding you before something expires or falls due, and reading documents when you ask us to. We don’t sell any of it, we don’t share it with advertisers, and we don’t use it for anything you did not ask for.

Who helps us hold it

These companies process your information on our behalf and only for the purpose next to their name. Some of them store it outside South Africa, including in the United States.

• Vercel: runs the website and stores the files you upload.
• Neon: the database your records are kept in, hosted in the United States.
• Clerk: sign-in: your email address, name and password or Google sign-in.
• Anthropic: reads a receipt, statement or tax certificate when you ask Sereneo to read it, and nothing else.
• Resend: sends reminder and invitation emails.
• Google Firebase: delivers notifications to the Sereneo phone app.

When you ask Sereneo to read a document, the document goes to Anthropic for that one reading. Anthropic’s commercial terms do not allow it to train its models on what we send.

How long we keep it

For as long as your household exists. When you remove a record, it goes, and so does any file attached to it. When you delete your household, everything in it goes, files included. We keep one short note that a deletion happened: the household’s name, when, the email address of whoever deleted it, and how many people it removed. Copies can remain for a short time in our providers’ backups before those roll off. Bug reports you send us are kept after a deletion, without being linked to your household.

Your rights, and how to use them

• See and take everything: the person who set up the household can download all of it, as one file, from the Household page.
• Correct it: every record can be edited where you see it.
• Delete it: delete the household from the Household page, and choose whether your sign-in goes too.
• Anything else, or if something here is not working for you: email privacy@sereneo.co. You don’t need to give a reason.
• In South Africa you can also complain to the Information Regulator (inforegulator.org.za). In Europe, to the data protection authority where you live.

The waitlist

If you only joined the waitlist, we hold your email address and the country you chose. We use the address to tell you when Sereneo opens, and the country to plan where to open. Email privacy@sereneo.co and we’ll delete your entry.

Sereneo is operated from South Africa. The company that operates it is being registered and will be named here.